FAQs

Find quick answers to common questions about our policies and procedures.

How do I make an appointment?

To schedule an appointment, please call our office at 910-721-4050 Ext. 225 or press 2 once you hear the automated system between 8:30 a.m. and 4:30 p.m., Monday through Thursday and 8:30 a.m. and 12:30 p.m. on Friday.

What insurance plans do you accept?

We accept most major insurances. If you would like to make sure we accept your insurance can may contact your insurance company. Please remember to bring your insurance card, a photo ID, a list of current prescriptions and/or over-the-counter medications, and co-pay. Click here to view a list of Novant Health's accepted insurances.

Why do I always have to give the receptionist my insurance card?

The office needs all the information found on your card to file your claim properly. If we send specimens or blood outside our office, we must send a copy of your card with the order for the test. Also, at times, your insurance company doesn't change, but the group numbers will, so we always need to copy your current card at every visit.

What do I do when I have a question for the doctor?

During office hours, call 910-721-4050. The receptionist will ask for your name, date of birth, social security number, your physician, your phone number and your pharmacy number, if you feel a prescription may be called in. Briefly inform the receptionist the reason for your call. Your message along with your medical record will be given promptly to the nurse. Non-emergency calls made prior to 4 p.m. will be returned the same day. Calls that require prompt attention will have priority. Emergency calls will be directed immediately to the nurse.

What if I have a question or an urgent problem after office hours?

Our after hours answering service is focused on dealing with urgent health problems. To connect with the service, call our regular office number 910-721-4050 with your urgent medical question. However, for non-urgent problems, refills, appointments, billing questions, etc., please call the office during business hours. The after-hours answering service will not be able to assist with these routine types of issues.

What if I have an emergency?

Any time your life is in danger, call 911.

How will my lab and other test results be reported to me?

Lab and test results requiring immediate attention will be reported to you by phone. Other lab results will be discussed at your next visit or by phone.

How do I obtain a prescription refill?

When requesting a refill of a current prescription, please call your pharmacy. They will contact us with all the necessary information. Allow one working day for any medication refill. The on-call physician will not refill medications after office hours.

Can I have a prescription called in without an office visit?

That would depend on many factors, such as: what the medication is, what it is for, whether you had been treated with the medication successfully in the past, or how long it has been since your last visit.

Is there handicap access?

If I pay my co-pay when I check in, do I have to stop by the cashier's desk when I finish with my appointment?

Yes, please see the cashier before leaving. In order to bill your insurance we need to know the diagnosis your physician wrote on the form. If the physician has other instructions, such as a referral or return appointments, that will also be written on the form.

What if I don't want certain tests billed to my insurance company (for example: AIDS testing or other STD tests)?

At your request, we can prevent any claim from filing to your insurance. However, since your insurance company will not be responsible, you will be asked to pay at the time for service for any test we do not bill. You need only inform the cashier of your specific requests when you check out.